Registered name: London Lettings & Estates Management Ltd
We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to complain
Contact details
Post: 483 Green Lanes, London, N13 4BS Telephone: 02080928400
Email: info@londonlettingem.com
What information we collect, use, and why
We collect or use the following information to provide services:
Names and contact details
Addresses
Date of birth
Identification documents
We also collect or use the following special category information to provide services. This information is subject to additional protection due to its sensitive nature:
We collect or use the following information to prevent, detect, investigate or prosecute crimes:
Names and contact information
Financial transaction information
We also collect or use the following special category information to prevent, detect, investigate or prosecute crimes. This information is subject to additional protection due to its sensitive nature:
We collect or use the following information for service updates purposes:
Names and contact details
Addresses
We collect or use the following information to comply with legal requirements:
Name
Contact information
Identification documents
Financial transaction information
Any other personal information required to comply with legal obligations
23 June 2025
We also collect or use the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Address
Payment details
Relevant information from previous investigations Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
23 June 2025
Our lawful bases for collecting or using personal information to provide services are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information to prevent and detect crimes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for service updates are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for legal requirements are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
23 June 2025
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
Directly from you
Previous landlord, Current Employer, Referees, Guarantors.
How long we keep information
6 years after the end of your contract.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with Others we share personal information with
Suppliers and service providers
Other relevant third parties:
Landlords
Contractors
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated 23 June 2025
London Lettings & Estates Management appreciate your feedback
Find out more about Us
I recently worked with London Lettings & Estates Management Ltd to sell my home, and I couldn't be more impressed with their professionalism and knowledge of the market. From start to finish, they guided me through the entire process, offering valuable insights and keeping me updated every step of the way. Their team handled everything from staging the home to negotiating the best price, and my house sold faster than I anticipated. I highly recommend them for anyone looking to buy, sell, or rent property – they truly go above and beyond!
I’ve been renting with Elites Properties for over a year now, and the experience has been nothing short of fantastic. Their team is always responsive and quick to address any issues I have with the property. The rental process was smooth, and they made sure all the paperwork was clear and easy to understand. I’ve had other rental experiences in the past, but this company has set the bar high. If you're looking for a trustworthy and reliable property management team, I highly recommend them.
I recently worked with this company to buy my first home, and I couldn’t be happier with the experience. Their team took the time to understand my needs and preferences, offering me a variety of properties that fit my criteria. They helped me navigate the complexities of the buying process, offering professional advice at every step. I felt confident and well-supported throughout the entire transaction. If you’re looking for a property management company that does it all—buying, selling, and renting—this is the one to trust!
